Frequently Asked Questions (FAQs)
General Questions
What is VirtualPay?
VirtualPay is a comprehensive solution for businesses to manage payments using virtual accounts. It offers features such as virtual account generation, transaction management, and API integration to streamline payment processes.
How do I get started with VirtualPay?
To get started, you can reach out to us at sales@breezepay.io or support@breezepay.io.
Account and Setup
How do I get access to the developer sandbox?
An invitation to onboard on our sandbox environment will be shared with you via email. The steps and guidelines to follow will be included in the mail.
How do I generate API keys?
After logging in, navigate to the API section in your account dashboard and follow the instructions to generate your API keys.
Using the API
How do I authenticate API requests?
You need to include your API key in the headers of your API requests.
Transactions
How do I generate a virtual account number?
Refer to the Generate Virtual Account endpoint in the VirtualPay service that you wish to use.
How can I check the status of a transaction?
Refer to the Check Transaction Status endpoint in the VirtualPay service that you wish to use.
Troubleshooting
I am getting an authentication error. What should I do?
Ensure that you are using the correct API key and that it is included in the headers of your request. Double-check your environment configuration and try again.
My API request is failing. How can I debug it?
Check the error message returned in the response to identify the issue. Common problems include incorrect endpoint URLs, missing or invalid parameters, and authentication errors. Refer to the Error Codes section for more information.
